Liquidity Services
Product owner and engineering bridge for a post-acquisition auction SaaS consolidation. Most of the work is deployment into operating clients.
- aBuilt the client migration program: a 7-phase process, an AI-automated per-client documentation pipeline, live cutover execution including full rollback and recovery, and a run-board playbook that turns every migration into institutional process.
- bDesigned and shipped a full client support platform migration under a hard vendor deadline: service design, SLA architecture, cross-project automation, an audited 6,600-ticket historical data migration with zero data loss, and the operations runbook, at zero incremental license cost.
- cRecovered a paused, at-risk client implementation and converted an 800+ hour requirements backlog into development-ready specifications covering 55+ user stories through an AI-assisted pipeline.
- dBuilt AI-augmented product operations as a discipline: six custom agentic skills in production, audited AI data pipelines, and multi-model validation practices.
- eContribute to platform security posture: WAF policy tuning, proactive threat detection through application monitoring, and cross-functional incident response.






